Privacy policy
Ascanium is concerned about the rights of individuals, particularly regarding privacy and automated processing, and in the interests of transparency with its customers, has drawn up a policy setting out all such processing, the purposes for which it is carried out and the means of action available to individuals to enable them to exercise their rights as fully as possible.
For further information on the protection of personal data, please consult the following website: https://www.cnil.fr/
Continued browsing of this site implies unreserved acceptance of the following provisions and conditions of use.
The current online version of these terms and conditions of use is the only version applicable throughout the period of use of the site and until a new version replaces it.
Article 1 – Legal information
Article 1.1 – Site (hereinafter “the Site”) :
Ascanium, accessible via the link www.ascanium.com and for the purposes of this privacy policy, which covers all the sub-domains of ascanium.com.
Article 1.2 – Publisher (hereinafter referred to as “the Publisher”) :
Ascanium SASU au capital de 5 000,00 €,
142 rue de Rivoli, 75001 Paris, France,
represented by Julien Lebrun, in his capacity as President,
registered with the RCS of Paris 953 789 310,
Telephone number: +33 1 40 93 42 69,
E-mail address: ascanium.webdesk@ascanium.com.
Article 1.3 – Host (hereinafter referred to as the “Host”) :
Ascanium is hosted by IONOS SARL, whose registered office is located at 7 place de la Gare, BP 70109, 57201 Sarreguemines Cedex, France.
Article 2 – Access to the site
Access to and use of the site are reserved for strictly personal and/or professional use. You undertake not to use this site or the information or data it contains for commercial, political, or advertising purposes or for any form of commercial solicitation, in particular the sending of unsolicited e-mails.
We also collect personal data when you visit our web pages. This includes data that we collect when you place an order with us, but also data that is collected when you visit our web pages or our social media profiles. We explain the details below.
We use cookies to design our web pages optimally for you, to improve our products for you and to display advertising tailored to your interests in collaboration with third-party suppliers. You will find more information about cookies in the section dedicated to cookies in this document, as well as on our web page describing our “Cookies Policy”.
Article 2.1 – Use of social media
To optimise our company’s presence, we manage company pages in various social media. Our aim is to inform potential customers about our services and to communicate with you via these channels. The links to the social media platforms are integrated in such a way that the data is not transmitted directly to the social media operator. Integration on our web pages takes place via direct links. Data is only transferred if you click on the link.
These channels are used for the following purposes:
- Provision of information about our company and our products
- Statistical evaluations for economic analysis and the development of services and products, as well as for improving business processes.
- Communication with customers and interested parties.
Legal basis
The legal basis for this processing of your personal data is our legitimate interest in communicating with our prospects and customers as well as analysing and developing our services and products and improving business processes (Article 6(1)(f) GDPR). Direct contact with customers also takes place through our social media support, with processing based on our contractual relationship or pre-contractual measures with interested parties (Article 6(1)(b) GDPR).
More information on social media platforms:
Facebook and Instagram: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
We are jointly responsible with Facebook for the processing of Insights data on the Facebook fan page.
You will find the corresponding agreement in accordance with article 26 of the RGPD here:
https://www.facebook.com/legal/terms/page_controller_addendum.
You can find out more about the page’s insights at
https://www.facebook.com/legal/terms/information_about_page_insights_data.
You use Facebook at your own risk. Information on Facebook data protection can be found directly on our Facebook fan page.
You can change your preferences for personalised advertising by Facebook at any time in your Facebook settings and opt out.
Twitter: Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
For information on the data collected by Twitter, the purposes and all other information relating to data protection, please consult Twitter’s privacy statement (https://twitter.com/fr/privacy).
You can opt-out at: https://twitter.com/personalization
YouTube: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
For more information on data protection and the personal data collected by Google/YouTube during integration, please consult the following privacy statement: https://www.google.com/policies/privacy/
An opt-out is also possible: https://adssettings.google.com/authenticated
LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
We also have a company profile on the LinkedIn networking platform.
If you are a member, LinkedIn may associate the calling up of content and features from our profile with your user profile there. For more information, please see LinkedIn Ireland’s data protection information under:
https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy
If Ascanium transfers data to non-EU countries, appropriate safeguards for the transfer of data are agreed with any processors or data controllers, in accordance with the requirements of Chapter V of the GDPR, where recourse is made to adequacy decisions of the European Commission.
Article 2.1.1 – Youtube and Vimeo
We include videos on our website. The content of these videos is recorded directly on the platforms and integrated into our site. If you view such a video, the IP address, technical information such as browser, operating system, and basic device information as well as the web page you visited are transmitted. In addition, we have integrated the Youtube videos in such a way as to protect data in “extended data protection mode”.
Personal data is only transmitted when you view a video. It is only at this point that a server connection is established with Youtube and Vimeo and a corresponding cookie is installed, which is used to save your settings. By calling up the videos, you leave our domain and enter the external platforms of Youtube and Vimeo, which are beyond our control.
Before watching a video, you will be informed again. If you have an account with the video service provider, they may be able to identify you. You can avoid this by logging out of your account before viewing a video.
Legal basis
The legal basis for activating these videos is your consent in accordance with Article 6(1)(a) of the RGPD, which is linked to your consent to the use of a cookie (cookies page).
Provider of the YouTube platform
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Further information on data protection at Google/YouTube can be found here: https://www.google.com/policies/privacy/. A general opt-out from advertising is possible here:
https://adssettings.google.com/authenticated.
Vimeo platform provider
Vimeo, LLC, 555 West 18th Street, New York, NY 10011, USA. You can find more information about data protection at Vimeo here: https://livestream.com/legal/cookie-preferences.
Article 3 – Site content
Ascanium is a registered trade mark, property of Ascanium SAS. The use of Ascanium is thereby protected under law, any infringement or unauthorised use may result in legal action with serious criminal and financial consequences.
All trademarks, photographs, texts, comments, illustrations, images (animated or not), video sequences, sounds, as well as all computer applications that may be used to operate this site and, more generally, all elements reproduced or used on the site are protected by current intellectual property laws.
They are the full and entire property of the publisher or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate proceedings as soon as it becomes aware of such unauthorised use does not constitute acceptance of the said use and waiver of prosecution.
Article 4 – Site management
For the proper management of the site, the publisher may at any time:
- Suspend, interrupt or limit access to all or part of the site, or restrict access to the site, or to certain parts of the site, to a specific category of Internet users.
- Delete any information that could disrupt its operation or contravene national or international laws.
- Suspend the site for updates.
Article 5 – Responsibilities
The publisher may not be held liable in the event of any failure, breakdown, difficulty or interruption in operation preventing access to the site or any of its functions.
You are entirely responsible for the equipment you use to connect to the site. You must take all appropriate measures to protect your equipment and your own data, in particular from viral attacks via the Internet. You are also solely responsible for the sites and data you consult.
The publisher cannot be held responsible for any legal action taken against you:
- as a result of using the site or any service accessible via the Internet.
- as a result of your failure to comply with these terms and conditions.
The publisher is not liable for any damage caused to you, to third parties and/or to your equipment as a result of your connection to or use of the site, and you waive any claim against it in this respect.
If the publisher is the subject of amicable or legal proceedings as a result of your use of the site, it may take action against you to obtain compensation for all damages, sums, fines and costs that may arise from these proceedings.
Article 6 – Hypertext links
The creation by users of any hypertext links to all or part of the site is strictly forbidden without prior written authorisation from the publisher.
The publisher is free to refuse this authorisation without having to justify its decision in any way whatsoever. Should the publisher grant its authorisation, this is in all cases only temporary and may be withdrawn at any time, without any obligation on the part of the publisher to justify its decision.
Any information accessible via a link to other sites is not published by the publisher. The publisher has no rights whatsoever over the content of such links.
Article 7 – Data collection and protection
Your data is collected by Ascanium.
Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number or one or more factors specific to his physical, physiological, genetic, mental, economic, cultural or social identity.
The personal information that may be collected on the site is mainly used by the publisher to manage relations with you and, where applicable, to process your orders.
The personal data that may be collected in connection with the creation of company accounts, their administrators and their users is as follows:
- Full name
- Address
- E-mail address
- Phone number
- Date of birth
- Nationality
- Identity document, identity document number
- Country of residence for tax purposes and TIN (NIF)
- Company(ies), professional function within the company
- Financial data: as part of the payment for products and services offered on the Platform, the Platform records financial data relating to the user’s credit card and/or bank details provided as part of the creation of a direct debit mandate (SEPA or otherwise).
Article 8 – Right of access, rectification and removal of your data
Pursuant to the regulations applicable to personal data, users have the following rights:
- Right of access: users may exercise their right of access to their personal data by writing to the e-mail address given below. In this case, before exercising this right, the Platform may request proof of the user’s identity in order to verify its accuracy.
- The right of rectification: if the personal data held by the Platform are inaccurate, they may request that the information be updated.
- The right to deletion of data: users may request the deletion of their personal data, in accordance with applicable data protection laws.
- The right to restrict processing: users may ask the Platform to restrict the processing of personal data in accordance with the hypotheses set out in the RGPD.
- The right to object to the processing of data: users may object to their data being processed in accordance with the assumptions set out in the RGPD ;
- The right to portability: they may request that the Platform return the personal data they have provided so that it can be transferred to a new Platform.
You can exercise this right by contacting us at the following address:
142 rue de Rivoli, 75001 Paris, France.
Or by e-mail to :
All requests must be accompanied by a photocopy of a valid, signed identity document and state the address at which the publisher may contact the applicant. A reply will be sent within one month of receipt of the request. This one-month period may be extended by two months if the complexity of the request and/or the number of requests so require.
In addition, and since Law no. 2016-1321 of 7 October 2016, individuals who so wish, have the option of organising the fate of their data after their death. For more information on the subject, you can visit the CNIL website: https://www.cnil.fr/.
Users can also lodge a complaint with the CNIL on the CNIL website: https://www.cnil.fr.
We recommend that you contact us first before lodging a complaint with the CNIL, as we are entirely at your disposal to resolve your problem.
Article 9 – Use of data
The personal data collected from users is used to provide and improve the Platform’s services and to maintain a secure environment. The legal basis for the processing is the performance of the contract between the user and the Platform. More specifically, the data is used for the following purposes:
- Access to and use of the Platform by the user;
- Management of the operation and optimisation of the Platform.
- Implementation of user support;
- Verification, identification and authentication of data transmitted by the user;
- Personalise services by displaying advertisements based on the user’s browsing history and preferences.
- Prevention and detection of fraud, malicious software and management of security incidents.
- Management of any disputes with users.
- Sending commercial and advertising information according to the user’s preferences.
- Organisation of the conditions of use of Payment Services.
Article 10 – Data retention policy
Wherever possible, we have informed you of the exact retention period when using our respective services or products in the various data protection disclosures set out in our “Privacy Policy”.
The Platform retains your data for as long as is necessary to provide you with its services or assistance.
To the extent reasonably necessary or required to satisfy legal or regulatory obligations, settle disputes, prevent fraud and abuse or enforce our terms and conditions, we may also retain some of your information as necessary, even after you have closed your account, or we no longer need it to provide our services to you.
In the event of opposition or revocation of your consent, the data will be deleted in accordance with the opposition/revocation conditions set out in article 8.
In addition, we may be obliged to continue recording your data due to legal provisions.
Article 11- Sharing personal data with third-parties
Article 11.1 – Transfer to Group companies
Ascanium Central SAS is a company of Ascanium SAS. Together with other subsidiaries and sister companies, we are part of the Ascanium group. To avoid duplication of address data and to respect possible negative data, such as e-mail blacklists, it has proved useful to make customer data available to Ascanium companies in certain cases, for a specific purpose and taking into account your interests worthy of protection.
Legal basis
The legal basis for the transmission of data is Article 6, paragraph 1, letter f of the RGPD. We have a legitimate interest in passing on your personal data to Ascanium SAS and group companies (or related companies as defined by financial shares or involvement) in the cases mentioned above and linked to a specific purpose and taking into account your interests worthy of protection.
In cases where a Group company acts as a subcontractor or where there is joint control, the corresponding contractual provisions are taken.
Article 11.2 – Sharing personal data with third-parties
Personal data may be shared with third-party companies in the following cases:
- When the user uses payment services, the Platform works with third-party banking and financial companies with which it has signed contracts to implement these services.
- When the user publishes information that is accessible to the public in the free comment areas of the Platform.
- When the user authorises a third party’s website to access his/her data.
- When the Platform uses the services of service providers to provide user support, advertising, and payment services. These service providers have limited access to the user’s data in order to provide these services, and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data.
- If required by law, the Platform may transmit data to pursue claims against the Platform and to comply with administrative and legal proceedings.
Article 11.3 – Transfers from third countries
We sometimes use service providers in non-EU countries. When you use the services, we offer and the products and services on our website, data may be transferred to non-EU countries such as the USA. To protect your data within the scope of the law, we take the necessary precautions – insofar as the legal requirements are met – in accordance with Article 44 et seq. of the GDPR.
Further information about transfers to non-EU countries can be found in the relevant data protection notes described herein for our various services and products.
Article 12 – Communication with customers, commercial offers, orders and order processing
You may receive commercial offers from the publisher. If you do not wish to do so, please click on the following link: unsubscribe@ascanium.com.
Your data may be used by the publisher’s partners for commercial prospecting purposes. If you do not wish this, please click on the following link: unsubscribe@ascanium.com.
If, when consulting the site, you access personal data, you must refrain from any collection, any unauthorised use and any act that may constitute an attack on the privacy or reputation of individuals. The publisher declines all responsibility in this respect.
Data is stored and used for a period of time in accordance with current legislation.
Article 12.1 – Contractual information
When you order one of our products, we ask you to provide the personal data we need to conclude the contract. We retain this contractual data for the duration of the contractual relationship, as we need it to perform the contract. If you terminate your contract, we will retain your contractual data for a longer period if there are objections and claims that have not yet been clarified. We will also retain your data for a longer period if there are legal obligations to retain it. In this case, data processing is limited to compliance with the statutory retention periods and the data is no longer processed for other purposes.
You can change these details yourself at any time via our secure customer login. Once your order has been verified, we will send you information about the creation of your personal access data, usually by e-mail and, in exceptional cases, by post.
Type of data:
- Title of civility
- First name and surname
- E-mail address
- Telephone number
- Company name (if trading)
- Address
- Product contracts and use
- Contract details
- Payment details
- Tax number
Legal basis
We need your data for the preparation and performance of the contract in accordance with Article 6(1)(b) of the RGPD).
Storage time
In the case of contractual data, processing is limited to the end of the contract, and the data is deleted after the 10-year retention period has expired.
Article 12.2 – Voice files
In the case of telephone orders, we record a brief voice file summarising all the essential features of your order or your consent, as part of the conclusion of the contract or to prove an opt-in. If you also give your consent, we record the entire conversation in order to optimise the quality of our service.
Legal basis
The legal basis for the processing for proof of the conclusion of the contract and consent is Article 6(1)(b) of the RGPD, as we need this data for the preparation of the contract, as well as for the subsequent performance of the contract.
The entire interview process is recorded for quality purposes only with your consent. The legal basis is therefore consent in accordance with Article 6(1)(a) of the GDPR.
Storage time
Voice files relating to the conclusion or termination of a contract will be deleted after 2 years at the latest. Voice files that we record exclusively for quality purposes with your consent are deleted at your request or after 90 days at the latest. If you consent to us contacting you for advertising purposes during a call, this part of the voice file is kept for 10 years.
Article 12.3 – Contractual information and invoices
We need your personal data to perform the contract.
In particular, we need this data to enable the communication required for smooth operations, the transmission of information through process communication and the invoicing of services. This data is also used for company management and product development. We have a legitimate interest (Article 6(1)(f) GDPR) in analysing the data we collect in order to improve our products and services. We protect your privacy through a range of appropriate technical and organisational measures in this context and respect your choices about how we use your data.
Data stored and used:
- Title of civility
- First name and surname
- E-mail address
- Telephone number
- Company name (if trading)
- Address
- Product contracts and use
- Contract details
- Payment details
- Tax number
- In the case of a power of attorney, the basic data of the authorised representative
Legal basis
The legal basis for the processing is Article 6(1)(b) of the RGPD.
Shelf life
We process your data until the end of your contract. In addition, we retain your contractual data if there are objections and claims that have not yet been clarified. We also retain your data for longer if there are legal obligations to retain it. In this case, data processing is limited to compliance with the statutory retention periods and the data is no longer processed for purposes beyond this. Personal data is deleted a maximum of 10 years after the end of the calendar year following the end of the contract.
Article 12.4 – Communication with customers
Newsletter and product advertising
To make sure you get all the benefits of our products, we send you useful and complementary product solutions by e-mail. From time to time, we also keep you informed by telephone and e-mail about interesting new products. If you no longer wish to receive such information, you can withdraw your consent at any time in the Control Centre or via unsubscribe@ascanium.com.
Legal basis
The legal basis for processing is your consent in accordance with Article 6(1)(a) of the GDPR and Article 6(1)(f) of the GDPR if you are a business customer.
Shelf life
Your data will be deleted once the purpose has been fulfilled or if you withdraw your consent.
Advertising our own products and similar services
In addition, we regularly send you offers on our own goods and similar services by e-mail. If you object to this processing, you will not have to pay the transmission costs at the basic rates.
The legal basis for this processing is Article 6(1)(f) of the GDPR. In this respect, we have a legitimate interest in using the e-mail address you have received in connection with the sale of our products for direct advertising of our own similar or identical products, insofar as you have not objected to its use for this purpose.
Article 12.5 – Communication regarding your customer requests
Customer satisfaction is important to us, which is why you can contact our customer support team at any time. To respond to your requests, we need your details.
To this end, we process the following personal data:
- Contact details
- Identification and authentication data
- Contractual information
- Content of your requests
- Payment details
We retain communications with you until the end of the term of the contract and, beyond that, only until open requests addressed to us have been finalised or insofar as this is required by legal retention obligations.
Legal basis
The legal basis for this processing is the performance of our contract with you in accordance with Article 6(1)(b) of the RGPD.
Customer information
We send you information on the operation and use of your products or on added contractual elements. We may, in particular, inform you about tips and tricks and the functions and features of your products.
The legal basis for this processing is Article 6(1)(b) of the RGPD.
Article 12.6 – Breakdown service as part of our contractual relationship
Traffic data includes information about the type, extent and timing of use of our web pages. This data directly identifies you or your device and is partly stored on your device, for example in the form of log files.
Certain traffic data is collected when you use our services and products. This data enables us to identify and quickly correct any errors that occur and to continue to develop our services for you.
Storage time
Your data will be deleted after 24 months at the latest.
Legal basis
The legal basis for this processing is the performance of the contract in accordance with Article 6(1)(b) of the RGPD concerning use for the correction of errors.
Article 12.7 – Business Intelligence
Business Intelligence (BI) is the collection, analysis and presentation of data in electronic form to help managers, executives and other end-users make better business decisions, as well as to meet legal reporting and contractual obligations to customers. Ascanium and its subsidiaries also use BI procedures for these purposes. In addition to anonymous aggregates, personal data is also processed.
Type of data:
- Inventory data
- Usage data
- Traffic data
Shelf life
The duration of storage depends on the corresponding legal basis (see below):
- Consent: Directly personal usage data processed on the basis of consent is deleted after 6 months.
- Contract performance: data is deleted after two years at the latest.
- Fulfilment of legal obligations: Data is deleted at the latest on expiry of the legal retention period of 10 years.
- Balancing of interests: Data is deleted after two years at the latest.
Legal basis
The legal bases for this processing are:
- Consent, Article 6(1)(a) of the GDPR; example: processing of usage data directly linked to the individual for the purposes of product and sales management.
- Performance of the contract, Article 6(1)(b) of the RGPD; example: filtering of customers whose product has reached the end of its life, followed by notification.
- Fulfilment of legal obligations, Article 6(1)(c) GDPR; example: Reporting obligations under commercial legislation.
- Balancing of interests, Article 6(1)(f) GDPR; example: product and sales management. Our interest is as follows: provision of information about our company and our products; statistical evaluations for economic analysis and the development of services and products, as well as for the improvement of business processes.
Article 13 – Cookies
What is a cookie?
A cookie is an electronic file stored on a terminal (computer, tablet, smartphone, etc.) and read, for example, when visiting a website, reading an email, installing or using software or a mobile application, regardless of the type of terminal used (source: https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi).
We use cookies to design our web pages optimally for you, to improve our products for you and to display advertising tailored to your interests in collaboration with third-party suppliers.
The site may automatically collect standard information. Any information collected indirectly will only be used to monitor the volume, type and pattern of traffic using this site, to develop the design and layout of the site and for other administrative and planning purposes and generally to improve the service we provide to you.
Where appropriate, cookies issued by the site publisher and/or third-party companies may be placed on your terminal with your consent. In this case, the first time you browse this site, a banner explaining the use of cookies will appear. Before continuing to browse, the customer and/or prospective customer must accept or refuse the use of cookies. The consent given will be valid for a period of thirteen (13) months. The user may deactivate cookies at any time.
The following cookies are used on this site:
Google cookies
- Google analytics: used to measure the site’s audience.
- Google tag manager: makes it easier to implement tags on pages and manage Google tags;
- Google Adsense: Google’s advertising network that uses YouTube websites or videos as a medium for its ads.
- Google Dynamic Remarketing: offers dynamic advertising based on previous searches.
- Google Adwords Conversion: adwords campaign tracking tool.
- DoubleClick: advertising cookies from Google to display banners.
Facebook cookies
- Facebook connect: allows you to sign in using your Facebook account;
- Facebook social plugins: allows you to like, share and comment on content with a Facebook account;
- Facebook Custom Audience: allows you to interact with your Facebook audience.
Twitter cookies
- Twitter button: makes it easy to share and display Twitter content.
- Twitter advertising: allows you to display and target ads via Twitter’s advertising network.
These cookies have a lifespan of thirteen months.
Article 14 – Photographs and representation of products
The photographs of products, accompanying their description, are not contractual and do not bind the publisher.
Article 15 – Applicable law
These terms and conditions of use of the site are governed by French law and are subject to the jurisdiction of the courts of the publisher’s registered office, subject to any specific jurisdiction arising from a particular legal or regulatory text.
Article 16 – Contact us
If you have any questions or require information about the products presented on the site, or about the site itself, you can leave a message at the following address: ascanium.webdesk@ascanium.com.